Saturday, 10 October 2015

STERLING SERVICE: National Health Fund, PICA top winners at Customer Service Awards

BEST IN SHOW: Members of the NHF family accepting one of their awards at Friday's ceremony at the Terra Nova.

For launching a number of initiatives designed to meet and exceed customer expectations and reach the underserved of society, the National Health Fund (NHF) was on Friday presented with the Prime Minister’s Trophy for Best Customer service Entity (Multiple Location), a highly coveted award, at the 2014/15 Public Sector Customer Service awards ceremony at the Terra Nova Hotel in St. Andrew. 

The Office of the Administrator General’s Department was another big winner, claiming the trophy for Best Customer Service Entity (Single Location). The National Housing Trust (NHT) and the Firearm Licensing Authority (FLA) were the runners-up for these two top awards, respectively. 

Now in its seventh year, the Public Sector Customer Service Competition & Awards, organized the Office of the Cabinet, is one way the government of Jamaica is encouraging local agencies to improve the services they provide, with emphasis on offering quality to enhance Jamaica’s competitiveness and contribute to public-sector growth. 

“These awards are becoming an increasingly influential platform for promoting the growth and delivery of customer service across Jamaica,” notes Cabinet Secretary Ambassador Douglas Saunders. “It’s a pleasure to honour the best in service and innovation within our sector. It can be a daunting task, so it’s good to pause and celebrate when we get it right.” 

Dozens of entities from across the island were well-represented at Friday’s presentation, with winners hailing from several parishes, though Kingston bagged the lion’s share of the trophies. The Passport, Immigration and Citizenship Agency (PICA) collected awards for Most Socially Aware Entity and Best Modernized Entity. May Pen fared well this year, picking up trophies for Best Tax Office and Best Police Station. Best Health Centre went to Manchester’s Christiana Health Centre and Watson’s Hill (also in Manchester) won Best Post Office. The KSAC was named Best Parish Council, Percy Junior won Best Hospital and the Corporate Area-based Ripon Road branch took Best NIS Office. 

PICA’s third award of the afternoon was for Most Creative/Innovative Entity, the NHF picked up an additional trophy for Most Responsive Entity, while the FLA copped the Cabinet Secretary’s Trophy for Most Improved Entity. All 14 parishes reportedly participated in this year’s competition, with winners decided through a process combining adjudication and public voting. According to the judges, more than 15,000 votes were received. 

> CLASS ACT: Spanish Town native Ryan Campbell, 31, was named Best Customer Service Officer. Campbell, who works at the National Hosing Trust’s St. Catherine branch, is a UWI Mona graduate and the father of a five-year-old son.

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